Rude Staff and No Accountability
I had a disappointing experience at the Halfords store in Portlaoise. I visited the store to purchase car care products, but the staff member I approached was both unhelpful and discourteous. She appeared unfamiliar with the products I inquired about, and when I asked for her name to make a formal complaint, she responded rudely with “none of your business” before walking away. Following the incident, I spent approximately 20 minutes trying to find a valid contact number or email to raise my concerns. I eventually reached someone by phone and was assured that a manager would call me back. Unfortunately, I never received any follow-up communication. This experience reflects a disappointing lack of customer service and professionalism, both in-store and through their support channels. I would hesitate to return based on this encounter.