TurnKey Vacation Rentals
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Palm Desert Villa Paradise, nice but trashy yard & cold pool
Prior to our stay, we exchanged 34 emails with Turnkey, afterward NONE! Terrible Customer Service. Although we really liked the inside of the house, which is really designed for 10-12 people, not 16, we had problems with the outside, the pool, and lighting fixtures. After five calls to Tunkey to get fix these problems, 24 hours later a person came to clean only the BBQ and tables ( not pick up trash of beer cans, beer boxes, cigarette buds & used pizza boxes), and another person fixed seven of the 11 broken lights. The pool maintenance came three days later, seems the instructions in book were incorrect! The biggest frustration was dealing with Turnkey afterwards...lack of customer service! After three months of zero call backs or return emails, I had to finally call my credit card company to dispute the cleaning fee and pool heating charges. So disappointed, as a little CS goes a long way!