Warner Leisure Hotels
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Overall a poor experience at Thoresby…
Overall a poor experience at Thoresby Hall from 4/04/25 No toiletries in room but when I requested some 30 mins later knock on door and woman then just walked in with toiletries so no respect for privacy. Evening buffet (we’d asked for waiter service in other restaurant but it was full) was like a Butlins crowd (but no disrespect) to Butlins) and all food had to be taken on plate with no trays at all, and our table was long walk from buffet which my friend struggled with. My friend advised Warner when booking that she had mobility issue so her room was ground floor with patio However room was so far away from reception and patio was only screened by meter high privet with footpath on other side so no privacy to sit outside. Main issue that my friend has garlic allergy but in restaurant there was very little choice for meal as head chef confirmed even gravy, roast potatoes and roast beef had garlic 😱 My friend ended up having Prawn cocktail as main course and size of it was a starter. Warner head chef and hotel manager were full of apologies but did nothing to meet my friend’s request of no garlic Warner is sadly lacking effective communication and flexibility in meeting its customers needs The 3 of us who went will not be booking any further breaks with Warner. Poor value for money