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Kate was superb, she managed to cut through the company's nonsense and resolved the problem in a timely and efficient manner. AUTODOC - it no good being the cheapest if you can't fulfill your customers needs in an efficient manner, I won't buy from you again.
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Unbelievably AWFUL - simply DREADFUL It beggars belief how a company can be this bad. EVASIVE, UNHELPFUL, TOTAL LACK OF INTEREST, AI GENERATED CORPORATE 'BS' RESPONSE, FAILURE TO ANSWER DIRECT QUESTIONS the list goes on and on and on! About 6 weeks to collect, supposedly repair and then loose the phone. Sending it by air to Romania is hardly environmentally friendly! Only sorted it out when I started Court proceedings.