Travel Guard
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Steer Clear of this Company
If you are thinking of buying insurance for your travel plans really consider it before you use AIG Travel Guard. VERY LONG (7 month and counting) story short, they are the most unresponsive and careless company I have ever dealt with. Below is a shortened version, because you'd need a whole bottle of wine for the long version, of how our experience with them has been so far. Yes, COVID is slowing everyone down, but COVID has had nothing to do with the service we are receiving. After 5 months of fighting for our refund, they sent to refund check to the wrong address. To an address that doesn't even exist. It was a hybrid address of where we live now (Japan) and where we were living when we bought the plan (Florida.) After calling and confirming the correct address multiple times, they sent it to the wrong one AGAIN. That's twice it was sent to the wrong address. We then called and requested a wire transfer instead since they couldn't manage to get the address correct. Many things weren't done that were supposed to be done on the company's end to get this wire transfer going, and we are still waiting for a wire transfer a month after requesting it. We call almost every day to make sure things are done correctly, and even then simple tasks such as putting in a check cancellation request are not done until the 4th or 5th phone call asking for it. You are not allowed speak to an actual agent or to someone who knows what is going on, even through email. You can only speak to a customer service phone agent who knows nothing about the process and has no power over the process. We have done everything we can think of to talk to someone who can do something from posting on their Facebook page to handwriting a letter and mailing it and come up empty handed each time. We reported them to the Better Business Bureau 3 weeks ago and they still haven't responded to their efforts to talk to someone either.