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Airbnb total lack of customer support
Airbnb give no customer support for long standing customers (10yrs) who have never had a negative review. We are accused of will fully breaking a key in a lock the owner said was 4 years old but was more like 40. (Photographic evidence was provided but not considered.) trying to reason with them is impossible as they say all the right things over the phone (when you can reach anyone) then completely ignore what has been said and revert to their decision. I have their service 3 or 4 times a year and been a firm advocate. No longer. I will be cancelling my account and warning people off in the future.