Steadily Insurance
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I had an absolutely terrible experience…
I had an absolutely terrible experience with Steadily Insurance and their third-party administrator Hippo. The communication was atrocious, with representatives constantly changing their reasons for issues with my policy. They initially claimed my square footage was inaccurate, but after I provided documentation from the Los Angeles Department of Building and Safety, they shifted their concerns to other baseless issues. The underwriting process was a disaster. They sent an inspector to my property without notice to me or my tenant, causing significant disruptions. This lack of professionalism and consideration was staggering. The final blow came when they presented what they claimed was a last condition, stating that I was using the apartment for a general contractor's office. I clarified with them that the contractor was simply advertising their services after completing the construction work, and the underwriter requested a letter to confirm this. I provided the letter as requested, but despite that, they cancelled my policy without warning or discussion. This cancellation was a huge inconvenience and caused me significant financial damage. Steadily Insurance and Hippo's business practices are questionable, and their treatment of me was appalling. I would not recommend them to anyone. Their service is subpar, and they seem more interested in finding reasons to cancel policies than in providing coverage. Avoid them at all costs. Given the extent of the issues I've faced, I'm now exploring options with the relevant insurance regulatory bodies to address the problems I've encountered with Steadily Insurance and Hippo. This review captures the essence of your experience, from the communication issues to the unexpected cancellation despite your efforts to comply with their requests.