Trafalgar Travel
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Don’t get injured with Trafalgar
Follow up: Trafalgar, did in fact, contact us. We spent 6 months with either our travel agent advocating on our behalf or directly contacting them. In the end... THEY HID BEHIND contract BS. A terrible experience all around. They do not care about clients and as the formulaic response below demonstrates. You don't matter with Trafalgar... a billion dollar corporation protecting their bottom line. ---‐--‐------------------------------------ Don’t get injured with Trafalgar While travelling with Trafalgar on The Best of Italy Tour my wife fell on the marble floor of at The Grand Hotel in Sorrento on day 3 of our trip. She fell hard and was in shock at the breakfast table, shaking and cold. After the initial concern the Travel Director and hotel staff left us to our own devices. We were left to attempt to contact insurance in a hotel with phones that were not working and staff who apparently did not understand how to connect the phones so we could call out. On the advice of fellow travelers, we sought out medical assistance when we arrived in Assisi as the initial shock of the accident turned into significant pain the following day. It was as if the staff of Trafalgar had never dealt with an accident or injury before, and our Travel Director had 3 decades of experience! We requested assistance with the language barrier and were patronizingly assured that “someone would speak English”. The only one who did was the doctor who saw my wife; and her English was faulty. We were left to Google Translate to try to communicate. Going into the hospital my wife and I agreed that if her leg was fractured or broken, we would return home. X-rays revealed that she had sustained 3 fractured ribs and (the doctor stated) a badly bruised tibia. Upon returning home 2 weeks later, follow up x-rays found a fractured tibia. Unaware of the severity of the injury to her leg and assured by the doctor that the swelling would go down in 2-3 days. We decided that we should go on as another trip to Italy was not in our plans. Our Travel Director was often dismissive, seemed truly put out when we asked for accommodations such as wheelchairs and seating at the front of the bus. Fellow travelers offered more assistance and support than our Travel Director. Upon returning home we contacted Trafalgar as the two travel agents we worked with were both aghast with the poor level of care offered and recommended that we seek some form of compensation. Trafalgar has consistently side-stepped accepting responsibility for the inadequate support of its team in Italy and hidden behind its terms and conditions. We did not blame the company for the fall, rather expressed our extreme displeasure with the level of compassion and care that Trafalgar staff provided after the fall. We sought reimbursement as the trip was mired with issues that could have been easily and proactively managed if protocols and compassion were employed. Our travel agents will never engage Trafalgar again and we will not travel with this corporation.