Mr Bryon Ricketts

Mr Bryon Ricketts

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1 out of 5 stars

Horrendous experience

Horrendous experience: Matched with a therapist and availability was very limited and took 3 weeks to organise an appropriate appointment. In this time I was charged £60 per week despite no services rendered. Then the session online did not work and we could not get through to the therapist at. I messaged her to say we wouldnt be continuing and were seeking in person therapy and i thought this would have stopped everything. Instead I find i have been charged for 10 weeks!!! I am not in financial trouble as I am £600 down and am hoping they refund buy other reviews make me worry it is all lost. Taking advantage of people already on a vulnerable situation, it’s disgusting.