Havaianas Store
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Shocked and disappointed - do not order from here!
I am very shocked and disappointed. There was a web page error on the weekend and two shoes were added to my basked when I only tried to buy one. At the order now page the amount was stated at £18 and after i had clicked that it then showed £42. I immediately emailed customer service as the call option wasn't available on the weekend. On Monday morning I have just called customer service to explain what has happened and that the order has not yet been dispatched so there is no contract of sale so please can you cancel it. I was told that I cannot cancel and will have to return them after they have arrived. Totally unfair as the order has not been dispatched and this was their error. I explained that with lockdown measures it will be difficult to return. Very upset. First and last time ordering from here.