Spafinder
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Total Scam
UPDATE: (4/14/2022): The company said on 3/29 that they had sent a refund check that should arrive in 5-10 days. It has been 16 days now and nothing. To just say you are going to do the right thing is not enough, you have to actually do it, Spa Finder. Again, they only reply to you if you make the issue public, otherwise it is like talking to a wall. When I first called, they said the issue would be resolved with 24 hours. It's been more than a month now. UPDATE (3/29/2022): The company said they would refund me my money last week but that their accounting team needed a "few days" to process. Now we are in the middle of the following week and they have not replied to either of my emails. In fact, I notice that I only get a fast response when I say something publicly. I asked them what the latest date that I would receive my refund is and they won't reply. That should not be a difficult question. I am now concerned they are telling me they will refund me to get me off of their backs but actually have no intentions of doing so. Will keep this updated. UPDATE: Still no progress here. On Monday a customer service rep said this would be resolved within 24 hours. I called the next day and they said it might take from 24-48 hours and that I just needed to wait! Wednesday came and no updates. It is Thursday now and I still do not have money back. SpaFinder listed a business on its website, I signed up for services through the Spafinder website and then the business says that they do not take SpaFinder cards because they don't work. The customer service reps just pass you off to the next rep and offer no real help or updates. I've been told that this case has been assigned to an account manager but have not heard from them. I would tell everyone to avoid this company!!! Someone gifted me $300 for spa finder. I tried to use it at businesses and they said they don't accept it, even though they are businesses listed on the spa finder website. SCAM!!!!