PSA Finance UK Limited
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#Dontdoit
#Dontdoit If I could give minus 10 I would!!!! My vehicle was supposed to be collected by Manheim during the pandemic, however they cancelled then PSA proceeded to charge me for non return of the vehicle They then sent me an arrears letter for above which caused a lot of stress. When the collection date finally arrived I had all my documents ready as per advise given but instead of Manheim another collection agency collected the vehicle. Stated that no docs were necessary due to pandemic and to sort the rest out with PSA. I followed instruction as I believed him and later was slapped with missing service histories and other missing docs. I couldn't leave in the vehicle as the service histories would have incurred charges and I couldn't risk leaving in the car unless he was willing to take responsibility which he clearly wouldn't as he had told me to sort out with PSA. I took pics of docs in my hand on the date of collection to prove they were there for hand over...big mistake I should have recorded the whole collection process so that I had proof when the final bill came including 3 seperate charges for missing docs. I rang PSA several times yet nobody could be bothered to look into it. Between the 2 inspections I had plenty of time to return the docs however i soon realised i was wasting my time, why would PSA try to resolve? As they were going to make a lot of money out of me this way. My first inspection showed no damage yet the second inspection found surplus dents and scratches that were never even noted down in the first inspection. They then put on my credit file that I had missed payments whilst the payment was being disputed. This caused some damage to my credit file which until now had remained clear. WRIGHTS RECOVERIES were the collection agency. PSA are still chasing me for payment which I still believe I should not be paying as their agents advised me wrongfully. Be careful of this company. They will try to rip you off if they can do this to vulnerable customers when mental health and anxiety is prevalent and during a pandemic they can do this anytime. No morals, No customer resolution, nor ethics simply, how much money can we squeeze out of this customer ? Even if the collection instruction is followed by the 3rd party collection agency, trust your instincts- record the whole collection process and ensure that you DO NOT listen to any advice given. They are LIES and not in your best interests at all. If they say sort out with PSA make them ring PSA while you are with them so that all instruction is logged so they can't charge you for things that are manipulated into being missing when they are not. Stay away from them, it's simply not worth the stress!!!! NEVER EVER WOULD I EVER EVER GET A CAR WITH THIS COMPANY IN CHARGE OF FINANCE .......