Jo-Ann Stores
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Dealing with Joann's has been very…
Dealing with Joann's has been very frustrating. I want to make masks - based on their instructions. First, I ordered for store pickup. It took a week for the order to be ready; meanwhile, they cancelled half the items purchased, including key ingredients. Then, they included one of the cancelled items in the pickup list - and charged me for it. I sent an email, but have received no response from them. Next, I tried to purchase the missing ingredients online. This was also quite frustrating. I wanted flannel - color doesn't matter, but I had to click into each color to see if I could order online. After scrolling thru many, I found one that indicated I could order online. Same issue with the interfacing. I placed the order. Over the last 4 days, I have now received separate emails that each item has been cancelled. I don't understand why Joann's is more incompetent than all the other retailers I've been dealing with over the Covid-19 experience. I must assume that they are not investing in their employees such that they are comfortable working there. Either way, I will look elsewhere in the future.