Team RH
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The app itself is very basic
The app itself is very basic, but the real issue is the subscription process. It’s not made clear that you’re signing up for a monthly subscription, and there’s no obvious cooling-off period. Given that the Advertising Standards Authority has upheld previous complaints about similar practices in the industry, you would expect better transparency. After attempting to cancel, I received threats of being referred to debt collectors and warnings that it would affect my credit rating. This feels like scare tactics designed to pressure people into paying rather than resolving disputes fairly. I would strongly advise others to read the terms carefully before signing up.