Novo
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Novo "out of scope" policy: Hidden Edition.
It turns out that running a "vending machine service" business falls into Novo’s restricted category—alongside industries like adult-oriented productions, gambling, fantasy sports, debt collection, and cryptocurrency. This is mentioned in their FAQ, but only as an attached PDF under "related business," rather than prominently on the main FAQ page under business restrictions. If Novo had indicated upfront, during the onboarding process, that my business doesn’t meet their criteria, it could have saved a lot of time and effort. While this restriction might seem unusual, businesses have their preferences. However, what’s unacceptable is the lack of transparency. They had me go through the entire process—filling out forms, submitting business documents for verification—only to inform me at the very end that my business is prohibited from their platform. This kind of disorganized onboarding is poor customer service and a waste of time for small business owners. If you value efficiency and clarity, you might want to consider other options. Save yourself the aggravation.