AERCAR Rentals
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Be Wary of Aercar's Insurance Policy
We rented a car from Aercar for a week and opted for their most comprehensive insurance coverage. Unfortunately, on the third day, my boyfriend accidentally scratched the car on the side by driving into a curb. Considering the minor nature of the scratch and that there was no involvement of other vehicles or police, we didn't think to call their emergency helpline at the time. When returning the car, we honestly reported the damage to the staff, who hadn't noticed it during their inspection. However, once aware of it, they claimed our insurance was void because we hadn't called them immediately after the accident, as stated in the contract. We argued that the contract lacked a clear definition of what constituted an "accident" and that other rental companies had covered similar damage without issue. It seemed to us that, while technically covered, they were trying to avoid paying for the damage. Since we were pressed for time to catch a flight, we ended up reluctantly paying them 200 euros. So, if you're thinking of renting from them, make sure you understand all clauses in their rental contract, especially those about insurance coverage. Or better yet, choose a larger, more reputable rental company to avoid potential disputes over coverage.