Hilton Car Supermarket
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Pathetic after-sales service
After purchasing the car 14th July I took the car to my trusted mechanic to inspect the car for any faults. He identified an issue with the automatic gearbox so we reached out to Hilton Car Supermarket to discuss the issue and how they would support us in remedying the matter, either by support in fixing or returning the car for a full refund (which is a legal right). The after-sales service is pitiful / shameful / non-existent. Our car has a serious issue with the automatic gearbox and we were advised the repair costs would be substantial and not covered in full by the pathetic "warranty" they give you with a company called Warranties2000. We called to speak to a lady called Joanna who we were advised would assist us - she just didn't. My partner made a large number of phone calls trying to speak to Joanna and left messages / emails and she did not have the courtesy to reply. Neither did the branch manager, Deep. I'm furious with the lack of courtesy displayed here by this company and would recommend that if you did buy a car here, you reserve it and get an independent mechanic to inspect it before completing your purchase. No doubt Hilton will offer the stock response that they're sorry they didn't meet expectation etc etc, but please keep my comments on the after-sales service (or lack of it) in mind before using this company. I assure you, we will not be a repeat customer! It's also a shame that Hilton Car Supermarket put more stock (and are more reactive to) in replying to negative online reviews than they do actually speaking to their unhappy customers.