Don’t trust this business - Avoid avoid avoid
Funny you saying, you have called me and Charlotte ha provided an update, this shows to people how lying it’s your business standard practice. For context I had to call them yesterday (18/10) to chase for an update, so stating that you have called me is a complete lie, and the only thing Charlotte has provided is “the team is looking into this, I will call you back in the afternoon” of course I didn’t receive a call back, as this is probably your standard practice of business. Received an email this morning, which probably meant to be sent yesterday (looks like they are not even able to sent an email) “ Good Evening, Please note iam still reviewing your file and i will update you tomorrow.” Now of course, at the time of writing this review 19/10 at 14:36 no body has called me back. It is really unfortunate that you lie to people, provide misleading information on purpose to then extra charge them. So until the case won’t be resolved, removing from the bill what shouldn’t be in there, I will keep posting and updating the people on what means dealing with you, so they are aware! If you have to comment making yourself looking a professional business not stating the factual things avoid. Ref number: 563958