Berkfield Home
View company profile →
Berkfield Home and 2 dangerously faulty shoe cabinets…
Berkfield Home sold me 2 shoe cabinets via Debenhams’ website. Even though they were on sale, they still set us back a tidy sum. As I was in the middle of a huge home renovation, they weren’t built for a few weeks, but when we were ready for them, I employed a carpenter to do the job. Unfortunately the supplied fixings were not suitable for the cabinets and they were extremely unstable and unsafe. They were very poorly designed and not fit for purpose. I wrote to complain and was offered a 25% discount to keep them even though the evidence I submitted showed them to be clearly unusable. Then I was offered 50% off or a full refund to return them. All of this was in writing, and naturally I opted for the refund, given that I would have to make space for them in a skip otherwise. Immediately, the same customer service coordinator informed me that I could not have a refund as I had waited too long to claim, even though they are evidently unsafe and bound to injure one of my children, and she had already offered me a full refund whilst delaying it further. (The response that Berkfield has given below is rather disingenuous, given that they have subsequently been in touch to again offer me a 50% refund or alternatively, full replacement with the same cabinets that are of unusable quality.)