Princess Cruises
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Terrible experience
Just got back from our very first and last cruise on Sky Princess. A very beautiful well maintained ship no doubt, but an appalling experience from the minute we arrived at the ultra slow unorganized check in which took exactly an hour, to the minute we dissembarked. This ship has far too many badly trained impolite staff including one patronising man on customer services who was obviously in the wrong job. Hygene is non existent. I was horrified to find on entering Marketplace to eat , that almost everybody was walking in without sanitizing or washing their hands. I was prezuming that this would be enforced as on Royal Caribbean, but no. Surely there should be a staff member pushing this as you enter. Also I didn't see one person wiping handrails in 14 days, day or night. It's a Norovirus outbreak waiting to happen. So called entertainment throughout the ship wasn't even second rate , it was actually third. If you are happy to watch grown adults on a kids golf putting game as your main entertainment throughout the week in the central atrium then all well and good , but it is not the type of thing I would expect,for adults paying a couple of thousand £ each who are tring to relax and chat with a cocktail or beer. More like a kids game that should be in a seperate area. The racket from the compares and music was way too loud and ruined the main atrium and was impossible to escape, as it extended another two levels. The music was terrible and very poor in variety. This has been mentioned before by other cruisers. Whoever chose these artists I don't know, but they obviously wouldn't know a bum note if it punched them on the nose. The shows were great and Dan is very talented ,he stands out a mile on this ship and is actually too good to work on this ship. A great compare and singer. The bar staff in general are uninterested, bad mannered and inefficient. Customers waiting for ages at the bar only to have someone just walk up in front of them and then get served immediately. Also on two occasions customers who were waiting to be served were told, by a thumb gesture from the barman to go to the end of the bar. No words just the gesture. Shocking. Often there was only one barperson serving , so as soon as cocktails were ordered it slowed service right down and long queues were formed. Hardly any waiters on the floor in any of the bars . On Royal Caribbean it is almost impossible to put your glass down without a bar person asking if you would like a drink. Not the case on Princess. Medallion was a total waste of time and money. Everone was complaining that their orders were not even arriving and some including myself were getting charged on their accounts for drinks they never received. My account had a $40 charge for a bottle of wine I didn't even order. The Crown Grill was a lovely place . Meal was great and amazing staff, and also Sabotinis italian was fantastic with great food and staff. Marketplace was terrible, repetitive badly cooked food except for the occasional curry which was great. I put the ladle into the scrambled eggs and lifted a scoop out and the whole tray came with it. Our cabin steward Marlo was fantastic and a credit to the company. He was polite, helpful and very friendly. Room service was excellent and fast. So basically my thoughts are, that one of the directors of this company should go on a cruise on this ship and experience first hand the terrible service and how dreadful this company treats it's customers. So basically if we could have come home early we genuinely would have done but we were meeting friends on the second week. Thank goodness too because they were our saviours. All in all a shambolic company from start to finish. A total waste of hard earned money and an experience we just want to forget. Be warned .