CR
Cruise1st
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Very unhappy
Very unhappy! We booked our cruise and got our email with all the details saying that we had £360 onboard credit and complimentary parking. When I tried to book the parking the code I had was not recognised. I contacted customer service and was told that it was a mistake and it should have been £270 onboard credit and parking or £360 OBC and no parking! I pointed out that we were told £360 OBC and car parking and as far as I was concerned the email was a contract that should be honoured. It was NOT our mistake. However, the customer is not always right even when they are apparently!!