Direct Line Cruises
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Dena Hurd is exceptional!
I’d like to give a shoutout to team member Dena Hurd. She has been my unofficial travel agent and has been phenomenal handling all of my concerns. When I sent my very first support request form back in January, she has been there and it wasn’t until today I realized I have been speaking to her this entire time. She is professional, patient, and proficient and never made me feel rushed, uncomfortable, or insulted. She firmly and matter-of-factly explained where I would run into problems for my requests and why something would or would not work and also offered alternate solutions to my concerns. When I finally did make a decision and got my act together, she was extremely professional, and kindness exuded throughout her tone. She got me exactly what I requested and applied my military discount as well. I am thoroughly pleased with her service and would recommend her to anyone.