Lakshmi

Aug 22, 2025

e-SIM issues and double billing with ZERO understanding or human consideration

Update after mail to trust pilot + reaching out to CSR(31 Aug 2025) After this review and mail from trustpilot assuring action I had hopes and also another person who could under issue seems to take up things to escalate but end result so far till today is the same. False promises and no action and now I am literally 2 months even without any mobile services ! They are just insisting me to buy a new phone to use a PHYSICAL sim instead of re provisioning of ESIM and with no adjustment to bills where I could not even use the services. So review still stands and I really do not recommend anyone to go for eSIM Lyca connection! Initial review (22 Aug 2025) : Pathetic customer service and total absence of a physical customer care center for Netherlands Lyca connection. PATHETIC ! I've started using an abonnement / subscription plan from Feb 2025. Took the subscription as they project themselves to have excellent offer and coverage etc and offered ESIM option. So happily started with physical sim and then migrated to eSIM. So far OK but first bill itself they billed me twice. The details showed charges are for Feb and March and billed on 6th March. So when enquired mentioned that is BAU and next month (April 6th) there will be no charges. So i was not expecting any bills for (Mar usage) but they did send a bill on Apr 6th and I paid and then send a mail to customer care. The response was very wired as they just send me the same bill again with ZERO explanation on the double charging. So I tried to contact them via phone and the person who addressed was promising said in next bill it will be reduced. But the story remained same. Every month 6th the bills kept coming and there was no refund or reductions, but i kept paying & send multiple mails to customer care with all bills etc finally i gave up by June. But then suddenly a day before my travel on July, the sim completely stopped working. There was no information on what was going on and i was literally stranded at nowhere. I had to take help of a colleague to reach to customer care who was least helpful, intial 2 people were not even able to understand the issue and made me change many settings etc. Then another one did not even understand there is an ESIM concept (so pathetic that they dont even know what services they provide ?? really !!?) Finally someone told it might be because ESIM is corrupted ! Now can someone explain why or how esims are corrupted as i am hearing this for the first time. I have been using esims long time enough as soon as it was launched at my place. May be for NL and Lyca it is a new concept, but not for me / us who are long term users. Now coming to the CORE irritating part - since i was traveling the next day I did not have much time and agreed to order for a physical sim - please remember now i have to take help from my friends to collect it and bring it along (outside NL) to use it !! More over i need to buy a new phone to put the physical sim ! Such a critical time when i needed the service the most i was TOTALLY IGNORED and HELPLESS CSR responses. Nevertheless when the July bill came i responded immediately mentioning that already i am double billed so for next 2 bills they need to make adjustments and nullify the July & Aug bill. But it seems they did not even consider reading my mail - NO RESPONSE and then i stopped mailing or calling. Just 2 days back I got a mail saying complete termination will be done if i do not pay. Today I reached back to NL and my sim is simply put in the phone (purchased ONLY for LYCA) and i cannot even call customer care from the number. HOW DO YOU CARE for YOUR CUSTOMERS LYCA? I am considering to take this up legally ASAP. So - My sincere feedback to ALL out there - Please go for another SP who can support you farrrrrrrr better don't waste your time and energy on such ruthless service.