Jo-Ann Stores
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First and Last Purchase from JoAnn.com
I placed my first online order with JoAnn on Novemeber 29, 2023 for shatter-proof Christmas tree ornaments. Our twin grandchildren are 20 months old and we didn't want broken glass ornaments on the floor all around the Christmas tree. After placing the order, I received an immediate email confirmation but no delivery date. My order remained "in processing" for over a week, so I contacted JoAnn on December 7th about the delivery. I never got a reply, but I received a partial shipment on December 12th. I contacted JoAnn a second time on December 12th about the remaining order. Again, I did not get a reply, but I received the remaining order on December 16th. I liked the quality of the ornaments (a 4 - 5 star rating), but JoAnn order processing was very slow (2 star rating), they shipped the ornaments in poorly sealed, oversize boxes with no cushion material (2 star rating), and their customer communication was simply awful (1 star rating). Clearly, we needed the Christmas tree ornaments delivered well before December 25th. Not knowing if or when or what condition the ornaments would arrive created a lot of unecessary stress and anxiety during the busy days before Christmas. There are many stores (brick-and-mortar and online) that sell the same fine products as JoAnn without all of delivery anxiety and poor customer service communication. I will be making my future purchases at these other stores next Christmas season.