PSA Finance UK Limited
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Absolutely appalling company.
Update 01/01/20 - this is still on going with PSA failing to communicate with the FOS within the 8 weeks, then posting a back dated letter making it look like they had but their 1 mistake was the postage date. Absolutely appalling company. Called in August to cancel a JAF car and sort out the new one, they said it was cancelled. Fast forward a month I’m charged for both cars, I call back and I’m passed from pillar to post from PSA to Peugeot insurance after an hour I get a lady who said she’s cancelled its all done. Fast forward another month I’m charged again. I call back spend another hour being passed around told it’s not PSA it’s Peugeot insurance that do it a visa versa I didn’t get anywhere with them. After a number of calls I’m told it’s finally cancelled fast forward another month I’m charged again. I’ve now got nowhere regarding this and have been passed around again, put on hold for nearly an hour at a time and nobody actually picking the call back up so I’ve hung up in them end, it’s not a cheap number to call. Now I want to claim my stolen money back and oh my it’s not easy. I made a complaint in August but wasn’t taken seriously after the second payment was stolen I emailed an official complaint in, I've been told they didn’t get a complaint until October 4th which is a lie as they responded to my September one. They have now said the insurance wasn’t cancelled until October 4th so another payment is due which I’m not paying. They gave me a refund of one payment but a week later sent me a letter asking for it back!! I mean wth is this company doing!? I’ve had to do a charge back via my bank and get the financial ombudsman involved. Literally because they couldn’t cancel insurance on a car I’ve not had for 3 months, it can’t be that hard!? Do not use this company they are lying, thieving **** . And judging by the reviews they do it a lot. I will not be taking another car out after this.