Hazelton's Canada
View company profile →
Don't use this company
The worst online shopping and customer service ever experienced. We placed a gift order for 5 different recipients and the website allowed us to choose a delivery date of 23 December. By the first week of January the gifts had still not been delivered but was impossible to contact the company by phone. We tried by email 3 times before we got a generic response. A week later, the gifts still had not arrived, so tried again with emails - again received a response that had no bearing on the email we sent to them in the first place. I requested a refund, as these gifts were intended as Christmas presents, and by now it was the third week of January. The response was a legal missive with terms and conditions and as our gifts did not fall into any of these so called “terms”, were not eligible for a refund. There were no apologies. Four out of the five items finally arrived after 4 weeks, and again after several more emails chasing the final item, the company insisted it had been delivered, even though through tracking we saw that no signature had been given. They even asked for a picture - how can you take a picture of nothing? They sent an email insisting it had been delivered, and the gift miraculously turned up two days later. Please do not ever use this company. I cannot understand how they are still allowed to trade.