Townends Estate Agents
View company profile →
Terrible service
Six months ago I moved into a house with three other tenants. After a week we realised the shower in the shared bathroom was terrible and barely usable. Shortly after, our toilet in the same bathroom broke. We wanted to try and get both problems fixed - by getting a better shower and a working toilet. Two reasonable wishes. Six months down the line we have had four visits from various plumbing companies, with constant promises from Townends that "we're hoping we can fit a new shower next week" and then unexplained silences or delays. After getting nowhere with head office, I contacted the Putney branch. Someone answered the phone - even though it wasn't his job to help, he heard how frustrated I was and offered to step in. He then went silent for a few days, but after I phoned him he told me "a new shower would be fitted next Wednesday". I spoke with head office the following week, and our property manager said "no new shower has been authorised". The man at the Putney branch has since ignored my emails. The latest from head office is that our toilet and shower are in "satisfactory working condition" and the landlord is therefore not willing to carry out any work. The toilet is unable to flush toilet paper away. The shower is the worst any of us (or any guests) have ever used. If I had direct contact with the landlord, a conclusion one way or another would have been reached within one week. Townends have managed to drag this issue out over several months, with no resolution, causing a lot of stress and annoyance to myself and the other tenants.