Hazelton's Canada
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Horrible Experience!!!!
Horrible experience! I am left feeling so embarrassed. I sent friends - who are in mourning a "sympathy" basket. Not only was the order not fulfilled as per what I had chosen, but customer service has been a total joke! All I am getting is a runaround from one CSR to another from a generic CSR group email. Not one phone call back after placing several. The 1-800 is another joke. No one picks up, always same BS mssg to leave a message & a call back in 2 hours - I have waited a day already and NO CALL BACK! How can this company operate in such a manner as to not have the common courtesy to address a complaint with a phone call by a rep who is actually willing to help!?! Customer Service should try to reach a reasonable solution for both the customer and the company. I'm not asking for a full refund. I am asking for the courtesy of a phone call to find out what went wrong and how both parties receive a fair outcome.