Xara
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Difficulty cancelling free trial, poor business practice
I signed up for a 2-week free trial, which I only used for one task. With 8 days left on the trial, in trying to delete my account, I found that they were not helpful or prompt. First, I had to search out instructions by googling since they weren't given on the Xara site; then I put a message in chat, as instructed, which they responded to, requiring that I explain why I was cancelling, and then saying they would do it in a few hours. But it was nearly a full day before my account was cancelled/deleted; and I had to send additional messages, using marketing email addresses. This is terrible customer service and anxiety-provoking - to leave a simple request like cancelling a free trial hanging. My finances are tight, and I deserve the respect of honoring the arrangement and giving me a clean and prompt break. In many years of relating to online accounts for all sorts of businesses and subscriptions, I have never known cancellation to take more than a few minutes.