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What's going on with WHC lately...
I have been a loyal client of WHC for 6 years. I had nothing to say; support was mostly great, but my recent experience has been stressful. Since November, I’ve faced intermittent server issues. I've improve my setup, changed my WP theme and my organic traffic has dropped by nearly 50%, while I was asked to upgrade my plan twice — first to a higher shared hosting tier, then to a VPS. Since performance and reliability are crucial for me, I did what I was advised even if my websites were not reaching resource limits and I know I shouldn't need a VPS for 35,000 monthly sessions and less than 3 GB of disk space. When I finally agreed to the VPS upgrade, I had to fight for more than a measly 5% discount despite the ongoing issues. The migration process itself has been a disaster. Despite specifying that the migration must be completed outside of my peak weekend traffic, I am left anxiously waiting with an incomplete setup right before my busiest period. My Core Web Vitals performance score plummeted from 75% to 33% during this process. As a professional food blogger and Mediavine publisher, my site is my livelihood. Despite paying for Proactive Management, the new server is showing a critical load up to 36. I am now paying 10 times more for my hosting, only to receive a performance that is 10 times lower. I am extremely disappointed. WHC used to be reliable, but they have failed to support a long-term professional client when it mattered most. ETA : I've been refunded for the VPS and stay under a shared server unless errors continue to strike. I'll also add that with a VPS, if you have a problem, you can only get help through support tickets. Not really helping when no one answer for an entire day.