PANZERA Watches
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Customer service.....
I received a Panzera watch as a birthday gift in 2021. The watch looks amazing, and I have received many great comments about it. However, the crown and stem simply fell off the watch as I was trying to change the date in early May, 2024. I do like the watch, but I'm concerned with the quality of the product as I never had owned a watch where the crown comes off. I have reached out to their customer service department by email trying to get it fixed or replaced. Unfortunately, it has been a long process to receive clear and quick responses from the company. Today June 10th, I received an email mentioning that I can purchase parts and for more than 100$ with shipping and have it repaired by a local watch maker which will also charge mor than 100$ for repairs. Not impressed....