Princess Cruises
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Sky Princess charged me twice for on board spend
I have just read several other statements about Princess cruises poor performance. I also had a complete nightmare on Sky Princess i had pre paid three speciality dinning experiences the first Crown Grill when the food was very ordinary but my pet hate is warm food on a cold plate which is what arrived. Other people were also complaining about the same problems around us. We was assured that the payment would be refunded. Then we tried the Bistro sur la mer same problems ordinary warm food on a cold plate so 5 minutes into your so called culinary experience the food was stone cold, we complained again and was assured that this would be refunded. We then cancelled our final third dining experience their and then. A couple of days passed and when the medallion experience actually worked for the first time in days when i wanted to view my bill it said an error occurred. So i went to guest relations to find out why and get a printout of my bill so i could check. I was informed they had a problem with their billing system and the medallion system and was once again assured it would be on my final bill. When i checked again night before disembarking lo and behold it still was not on the bill complained yet again and was assured it would ben dealt with and a new bill would arrive by email and my card would be credited. Later that day bill arrived no credits what so ever and THE MOST IMPORTANT ISSUE LIKE EVERYONE ELSE IS SAYING THEY DEBITED MY CREDIT CARD TWICE FOR THE SAME FINAL BILL. Causing me to go over my credit limited and various other smaller charges being declined. I travelled on the 7th September 2021 and to this day have not been contacted by Princess shore side guest relations even though they have acknowledged my emails with an automated reply they will deal with according to ABTA 28 day limit. If you try and phone it will take you an hour to get through only to be told yet again you have to wait for the automated reply. I await for the 9th of October so i can finally vent my frustration with ABTA and seek major compensation for the whole lack of customer service. I have cruised many times with many other cruise lines and never have i experienced such a disaster of a cruise. Also to add insult to injury Princess new this was my first cruise with Princess cruises and i can confirm that it will be my last.