Very well thought through app
Very well thought through app, expanding their training options as well, new journeys and new equipment can be added giving even more flexibility to how you can train. Love it!
3.6
Great
1,000 reviews
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Review summary
Freeletics has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Atenção à renovação da subscrição automática
Tal como muitos consumidores alertaram nesta página, também eu fui vitima da Freeletics e do seu esquema claramente abusivo relativamente à renovação da subscrição automática. A Freeletics insiste com os seus Termos & Condições, de que está lá tudo bem explícito e que informaram sobre tudo, mas o que é facto é que nunca recebi uma notificação quanto à aproximação do prazo para a renovação da subscrição. E ainda por cima, nem sequer enviaram uma fatura ou recibo relativo à transação! Será que o procedimento deles respeita mesmo as leis de comércio eletrónico? Eu acho que as normativas europeias protegem o consumidor relativamente a isso. Fiz queixa ao Centro Europeu do Consumidor e anulei o cartão que foi usado na transação.
Seit 10 Jahren dabei und bisher immer…
Seit 10 Jahren dabei und bisher immer gute Erfahrungen gemacht
da fällt einem nichts mehr zu ein
Ich habe vor über einem Monat eine Bestellung mit insgesamt 10 Artikeln bei Freeletics aufgegeben. Vor wenigen Tagen wurde mir ohne vorherige Erklärung mitgeteilt, dass ich eine Rückerstattung erhalte – allerdings wurde dabei nicht klar kommuniziert, welche Artikel nun tatsächlich noch geliefert werden. Das Ergebnis: Von den 10 Artikeln wird mir letztlich nur ein einziges T-Shirt zugeschickt – für das ich dennoch die vollen Versandkosten in Höhe von 9 Euro tragen muss. Für mich als Kunde ist das inakzeptabel. Ich bin sehr enttäuscht über die mangelhafte Kommunikation, den Umgang mit meiner Bestellung und den insgesamt sehr untransparenten Ablauf. So sollte moderner Kundenservice nicht aussehen.
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Website
www.freeletics.com
All reviews
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Showing 1 - 10 of 996 reviews
c
congoj
US
🛑 My Experience with Freeletics
🛑 My Experience with Freeletics – A Warning to Others 🛑 I feel it’s important to share my experience with Freeletics to help others make an informed decision before spending money with them. Earlier this year, I encountered a serious issue with my subscription. I reached out to Freeletics with what I believed was a fair and reasonable request. Unfortunately, their response was dismissive, unhelpful, and showed zero willingness to resolve the issue – despite multiple attempts to engage them in good faith. Worse still, when I followed up to challenge their decision, I received a message saying they will not respond to any further emails on this subject. In other words, they’ve chosen to ignore the problem entirely rather than work toward a resolution. In my view, this kind of customer service is unacceptable – especially from a company that promotes values like support, growth, and accountability. Based on my experience, I believe their business practices are dishonest and lack transparency. I’m sharing this publicly not out of spite, but because I believe potential customers deserve to know how the company operates after they’ve taken your money. I will continue to share my story until Freeletics takes responsibility for their actions. If you’ve had similar experiences, I’d be interested to hear from you.
Date of experience: July 2, 2025
JR
Be Aware of the Auto Renewal
I have been using Freeletics for a year now, and I've enjoyed the app; it has certainly helped me. However, what I have not appreciated is the shady business practice of the subscription auto-renewal. In the UK, the Digital Markets Act ensures that businesses (including apps) must alert you when your subscription is due for renewal, giving you the opportunity to cancel. Freeletics did not do this via the app or by email. In fact, I had no prior communication about this until they deducted the year’s fee from my account all at once. I have tried to contact support (via the only option -email), but they have stated that they can't refund me. Well, I am sorry, but you should, as it is the law here in the UK. If you're looking for an app to help you get into fitness, then it's a good choice. But be very wary of the auto-renewal and their customer service.
Date of experience: July 2, 2025
DA
Excelente aplicación
Excelente aplicación. llevo un año con ella y me ha ayudado a conseguir los resultados que quiero, además está a un súper bien precio. La mejor aplicación que he podido encontrar para entrenar sin necesidad de salir de casa
Date of experience: July 1, 2025
KK
Double Charged & No Refund – Avoid This Company!**
⚠️ **Double Charged & No Refund – Avoid This Company!** **Rating:** ★☆☆☆☆ (1 Star) **Review:** I am writing this review to warn others about Freeletics' **unethical billing practices** and **terrible customer service**. Here’s what happened: 1. **Double Billing Scam:** - On **June 9, 2024**, I was charged **959 TRY** for a 1-year subscription. - On **June 16, 2024**, Freeletics **charged me again (1099 TRY)** for the **exact same subscription period** (June 2025–June 2026). - Attached screenshots prove this is a **systematic error** (or intentional fraud). 2. **Customer Service Refusal:** - Freeletics repeatedly claimed *"only Apple can help"*, which is **a lie**. - App Store Policy 3.8.6 clearly states **developers must handle refunds for unused services**. - They ignored my emails with legal warnings (EU/Turkish consumer laws). 3. **No Resolution:** - After 10+ emails, they still refuse to refund the duplicate charge (**Transaction ID: MX9Q06L3GQ**). - Now I’m forced to file: - A **bank chargeback** - Complaints to **European Consumer Centre (ECC-Net)** and **Turkish Ministry of Trade** **DO NOT TRUST THIS COMPANY!** They: ✓ **Ignore consumer rights** ✓ **Blame Apple to avoid responsibility** ✓ **Profit from billing "errors"** **Update (XX/XX/2024):** Freeletics still hasn’t resolved this issue.
Date of experience: June 30, 2025
C
Chris
US
commercial malpractice and illegal activities
I placed two confirmed and paid orders during Freeletics' June 2025 liquidation sale. The orders were accepted, charged, and then cancelled the next day, supposedly due to a “pricing error.” However, the discount was part of a clear and public liquidation strategy 60% two weeks earlier, then 80%. Right after cancelling my order, Freeletics relisted the same product at a higher price. This is not a pricing error, it’s a commercial decision made at the customer’s expense. It goes against their own Terms & Conditions, which state that a confirmed order forms a contract. Since then, customer support has gone silent, and I've discovered other customers who experienced the exact same treatment. Freeletics is no longer a trustworthy company. I strongly advise against doig any business with them. Formal complaints have been filed with the EU and German authorities
Date of experience: June 27, 2025
RS
La transformación te eleva a niveles insospechados
Esta primera etapa fue excelente logré muchas cosas, bajar de peso, cambiar mi alimentación, disciplina, amor propio, fui de poco a mas y ahora no quiero parar. Siento que cada día es una oportunidad para mejorar físicamente, mentalmente y espiritualmente. Ejercicios muy variados que hacen la rutina muy entretenida y desafiante. Vamos por más, el cambio es hoy, en constante evolución...!
Date of experience: June 27, 2025
DK
Freeletics the habit builder
I really like the Freeletics Coach and it's training plans. Very consistent, very well built up training sessions! You can customise on the run if you will. I really helps me to stay consistent and built the workout habit that I lost for 1-2 years! I can highly recommend it to everybody!
Date of experience: June 26, 2025
TF
Fraudulent practices
Purchased a 1y membership, confirmation state a start and end date of my plan, but I stopped using it after 2 months because it wasn’t for me. 1y later they used my saved card to purchase another year of their membership, no prior notification or email. I contacted them directly and they refused to refund.
Date of experience: June 26, 2025
AK
Sehr abwechslungsreiches Trainingsprogramm
Sehr abwechslungsreiches Trainingsprogramm, sehr herausfordernd ( wenn man will). Das ist genau das richtige für mich in der Mittagspause im Home Office.
Date of experience: June 23, 2025
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