Bord Gáis Energy
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Bord Gais nightmare
I have had the worst experience with Bord Gais and I would not recommend them to anyone. Contacted them in June to inform them that my mother had died and I wanted to have the gas supply disconnected until further notice. I was told to submit a meter reading which I did. Due to my health issues I was unable to collect post from my mother's house until last month. There was a bill for over 1000 euros, estimated meter reading, from Bord Gais. When I called them I was told they didn't accept the meter reading and had tried to contact me by phone but got no reply. I asked why they didn't write a letter and was told "we don't write to people about meter readings " I was told to take a photo of the meter reading and they suggested I include a newspaper to prove the date. I arranged this and sent it to them. I received a call from them to say they didn't accept the meter reading and to take a photo using date on my phone. I informed them I had already done as they asked and I wanted to know why it was not accepted. The person I spoke to told me he didn't know why and I asked for the name of the person who instructed him to contact me. He said he got instructions from the people who man the bord gais email account and it wasn't signed. The reason I was pushing for this information is because I've spent hours waiting for or Bord gais to answer the phone, spent a fortune on those phone calls, have been receiving calls asking if I want to make a payment over the phone. I now have a letter from them telling me the bill is for nearly 1200 euros and all the money I will have to pay for disconnecting gais, blocking meter and it goes on. Bord gais are the energy supplier to my own home and I will be cancelling my contract this week but will be using a solicitor to do so on my behalf. I would not recommend them.