erin thomas

erin thomas

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1 out of 5 stars
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Reviews by erin thomas

NE

Newton Property Management

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1 out of 5 stars

Falsley advertised guarantee on websitem

Website advertising Too often we hear from owners who can’t reach their factor over the phone, wait too long for a response to an email or simply aren’t consulted on issues that affect their property. At Newton, we work differently. We guarantee a prompt response whenever you get in touch, and work to keep owners fully up-to-date with what’s happening at your property. Unable to talk to property manager for 2 weeks with urgent works needed to my roof after leaks into my kitchen which emergency roofer advised should be looked at within the week. 2 emails and around 8 phone calls asking for property manager to call back to no avail. Spoke to a number of people who all promised to call back with info and have not. Questions in email left unanswered and asked via email for written statement that I should have had when moved in as per property factors Scotland act 2011 and in order to manage my expectations and nothing. Done the exact opposite of what they 'guarentee' on their website. Shambolic. Acc no: 1092000503 Branch: greenock I'm awaiting your contact