GRADE MOBILE
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Not very happy
Disappointed - the phone I asked them to recycle was an AppleCare replacement so was in excellent condition and not used. The repair report advised that there were scratches and damage to the casing, and the offer was reduced to “average” at a vastly reduced price: the packaging they provided to return the phone was not good at all so I had to weigh up receiving the phone back potentially not in condition that I had sent it in, or accept the offer and move on. I won’t use them again. There is no way the phone could have had scratches and damage as was advised on the report when it was literally sent immediately after being received from Apple and unused. Order 231185 UPDATE - your reply you state that the battery health was below 90% however this was a brand new Apple care replacement so that simply is not true!!! There was no mention of battery health on the report, it referred to scratches which again were not there because the phone was a BRAND NEE Apple care replacement !! Shocking