Pony O Hair Accessories
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This company is fabulous
This company is fabulous, for quite a few reasons. My first order was lost in the mail, so I decided to reach out to the company, and to my surprise, the owner Nicol, answered the phone. I was also impressed with the fact that I was treated with such kindness and integrity, how she immediately sent out another shipment. I got that shipment and then decided to order the second Pony-o in the color black. Then once again, the product got lost in the mail. So I called Nicol and she immediately put that second item in the mail. Weeks later, I got both of the lost items in the mail, one was blue and the other black. I called Nicol to let her know that I received both of the lost packages, and that I wanted to pay her for both items. She would not take a cent. ( I also sent her a photo of what the packages look like, as if they had been kicked around in the dirt.) Somehow and for some reason, both packages were lost their ability to be tracked, somewhere in Georgia. I live in Florida. This happened twice! Clearly, this was none of Nicole‘s fault, so of course I wanted to pay her for the 2 recovered items. Nicol refused to take a payment and instead thanked me for my patience and understanding. She also suggested that I share them with a friend or family member It felt great to tell Nicol, “thank you so much,” because her pony-o was such a great invention, and it made my thin hair look thick☺️ I highly recommend this product and I also believe in supporting a product which happens to be invented by a wonderful woman of integrity.