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Premium LG OLED Panel Failure – No Support After Firmware Update

I purchased the LG OLED65C1 in December 2021 for €2,000. It worked fine until a few months ago, when shortly after a firmware update, a vertical red line appeared and the screen stopped working entirely. I contacted LG Hellas, who collected the device and confirmed a panel issue. However, they provided no technical explanation, claimed it was simply out of warranty, and offered no help whatsoever – not even a goodwill discount or repair option. The panel failed just 3.5 years after purchase, and after an official LG update. No misuse, no damage, no explanation. LG refused to stand behind its product. I’ve filed a formal complaint with the Greek Consumer Ombudsman, and I’m sharing this experience to warn others: think twice before investing in LG OLED products, especially if you expect long-term reliability and support. Extremely disappointed.