Lloyds Bank Insurance
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Worst banking experience in my life.
Wish I'd checked the reviews before switching banks. I'm currently working away (approximately 5 hours from home) and they've decided to block my card and won't unblock it despite me passing all the security checks and having access to my banking app. Apparently I have to perform a biometric check, which I'm unable to do unless I drive 5 hours back home to get my passport. They have also frozen my account so I can transfer money elsewhere to another account. Essentially my money is now being withheld from me. *Update* After several phone calls and a 43 minute stint on hold, I manage to speak with advisors who were as useful as a chocolate fire guard, I managed to go through the biometric security check, only for it to fail several times on the facial recognition step. So now my account is completely locked leaving my only option, to go in to a branch. The banks opening times are 9am to 4pm, which, much like their call handlers, is completely useless. Assuming you work that is. I work 12 hour shifts and I can't leave site during this time which now means I have to use my credit card for everything for the next 4 days and cannot make the purchase I need to nor send my partner money for the food shopping. I honestly cannot believe a bank can legally widthold your money like this. On top of the the app is terrible compared to competitors. I'll be switching banks as soon as possible.