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Juljef�
4Reviews
2.5
Reviews by Juljef�
A £3,000 Nightmare - Support a Total Disgrace
A £3,000 Nightmare – HP ZBook and Customer Support Are a Total Disgrace I bought an HP ZBook six months ago for over **£3,000**, expecting a reliable, high-end machine for professional use. What I got instead was an endless nightmare of hardware failures, incompetent support, and outright negligence. The laptop required two parts replacements within months, after the 2nd visit I was left with no WIFI due to the engineer breaking the antenna and not realising I was left with the WiFi completely failed. HP’s solution? Run me through hours of pointless troubleshooting, request to send me a USB stick to reinstall the OS, and waste my time reconfiguring everything—twice. Did it fix the issue? Of course not. I was then told I might need yet another hardware replacement. Things got even worse after an HP engineer came to "help." yesterday and broke the cable that connects the screen to the board. 'Good news and bad news WIFI now working but the screen is broken, that's ok you have an external screen until we can replace. And by the way the bezel on the screen is bent and there are screws missing from the hinges which I have also ordered' . All visits since the first one have been caused by HP engineer incompetence and HP's response is that the machines are delicate and damage can occur during repair! Following their visits, each time another part was broken - something that was perfectly fine beforehand. No apology, no accountability—just more delays and denial. The initial support call re the camera is still not working properly To make matters worse, I was offered **no replacement or loan device** during repairs or them asking for the machine to be sent away for testing, leaving me unable to work. Support agents contradicted each other constantly and provided inconsistent advice. Meanwhile, I'm stuck with a broken machine and zero compensation for lost time, productivity, or stress. This isn’t just poor service. It’s grossly unacceptable from a company that claims to serve professionals. HP’s handling of this has been standard script, incompetent, dismissive, and frankly disgraceful. If you’re considering HP for your business or professional work—don’t. Save yourself the money, time, and frustration. After this experience, I’ll be actively discouraging my company from continuing its switch from Dell to HP. I deeply regret trusting this brand. I have a very expensive door stop
✓ Verified
Très contente mais problème avec les appels téléphoniques