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Disappointing first order - dishonest order substitution policy
Ordered a number of parts from car-parts.ie - my first order. One of the items was a set of rear brake pads. I ordered the Blueprint brand as I'm familiar with them and they also come with new brake pads clips. On processing, I found that the brake pads had been substituted, without my consent, for autodoc's own brand Stark. Both Stark and Ridex are autodoc's own brand and are both identical parts, just different branding. These brake pads do not, as per the description, come with the clips. Additionally, the Stark and Ridex pads are "generally" cheaper. In this case over six euro's cheaper. I say "generally" because when autodoc substitute parts, they suddenly increase the price of the substituted product to make it look like you got a bargain. In my case, the Stark part price was suddenly increased to 45 euro! The Ridex ones are still at the original price, and interestingly, the Stark ones as still the original price on the German site (15 euro). Whatever about substituting parts - this happens, and I'm sure the Stark are ok quality - but this dishonest practice of manipulating the price of the substitute part is just shocking, I have essentially been overcharged for a part I did not order. I have contacted customer support but have not heard back. At time of writing my order has not yet shipped but I expect that by the time they review my case it will be on its way. I will be sending them back at autodoc's expense.