Celebrity Cruises
View company profile →
-1000 Stars for the poor customer…
-1000 Stars for the poor customer service and false information. Major run-around. I booked a cruise/flight with a FULL REFUNDABLE clause on 1-24, tried to cancel on 1-26 and got an appalling run-around and put on hold for 1 hour. They do not tell you that you have to speak to 100 departments to cancel. The poor customer service, major run-around. I booked a cruise/flight with a FULL REFUNDABLE clause on 1-24, tried to cancel on 1-26 and got an appalling run-around and put on hold for 1 hour. Each department said you to speak to the other one. I feel like they fraudulently try to keep your REFUNDABLE DEPOSIT. DO NOT TRUST THEIR WORD WHEN YOU CALL, they promise you accuracy and then drive you crazy. They promise excellent service and it is all LIES. LIES IN THE SPEECH ABOUT BOOKING. Customer service was POOR AT BEST. AVOID THIS COMPANY. Used Princess Cruises in the past and the experience was MUCH BETTER. STAY AWAY FROM THIS COMPANY. DO NOT TRUST THEIR WORD WHEN YOU CALL, they promise you accuracy and then drive you crazy. They promise excellent service and it is all LIES. LIES IN THE SPEECH ABOUT BOOKING. Customer service was POOR AT BEST. AVOID THIS COMPANY. Used Princess Cruises in the past and the experience was MUCH BETTER. STAY AWAY FROM THIS COMPANY.