CE
Centrona Gas
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Unprofessional
Booked an appointment for Gas Hob installation, but when engineer did not turn up until 4pm (it was a 12 to 6pm slot), I called to check if he would be arriving soon. I was assured that I would hear from him soon, but he didn't call or turn up that day. Because Centrona couldn't accommodate me the next day I got someone else to install the hob and asked Centrona for a refund as they had taken payment upfront at the time of booking the appointment. I have called them twice, and each time I was promised that they would get the refund approved and call me back, but I have not heard back from them. An unprofessional service, although they are professional sounding when you talk to them on the phone.