LL
LloydsPharmacy Online Doctor
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Ordered a home blood test
Ordered a home blood test. I was notified that my sample arrived at the lab but then my results didn’t come. I requested an update from Lloyds who told me they were chasing the partner lab. I received no response so chased Lloyds again who said they were still chasing the partner lab. When I pointed out that I paid for a fast service and wasn’t receiving it, I then received another message saying my sample didn’t arrive at the lab and was lost. I have no confidence that they know what is happening and this is a time sensitive blood test that I must now wait another month to take if they’ve lost it.