Arbor
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Don't do it--don't sign up for Arbor unless you enjoy chaos and paying more for things you don't need to
Don't do it--don't sign up for Arbor unless you enjoy having your bills screwed up and costing you money. They signed me up with a company that had a higher rate than my local supplier, didn't confirm that the company offers net metering, and overall screwed my electric bill up for the third month in a row. Always, always, always, be suspicious of a company that doesn't provide a customer service phone number, because when you need to have a conversation with a human being, it's impossible. Arbor is a scam, you're better off investing your own time to find the best rates--a very simple process indeed! Otherwise you'll unknowingly be paying more each month in electric rates, and quite possibly be subjected to early termination fees when you try to disengage on your own. RESPONSE: No the supplier you signed me up w listed a rate of .11xxx per the Pa power switch site, which was higher than the PPL rate AND higher than my current provider rate of .09 from Brighten who offers net metering, which I need due to my solar panels and you’ve continuously neglected to consider when switching me to various suppliers. Also, there were rates lower than .09 (several at .08) listed so if you’re going to ignore my net metering needs why wouldn’t you choose “the lowest rate” as you advertise? Seems like an intentional miss on your part. I stand by my review. This is only a good service if you don’t mind paying more and having zero control over how much you’re paying. I find it interesting still that Arbor offers ZERO CUSTOMER SERVICE PHONE NUMBERS, and they provide zero notice or documentation of the rates you are being switched to, so the only way you can see the rate is once your bill is finalized or if you conduct your own search on the power switch site. If I have to go there to figure out what rate I’ve been switched to, I might as well do it myself w just a few more clicks. Who is so lazy that they can’t do that??? lol If that’s the case they deserve to be ripped off. Not sorry, not satisfied w the lack of transparency. RESPONSE #2: Y’all are in my rear view, so you can keep editing your response all you want. I’m not reading and for anyone else who is, a wise consumer would not trust a third party to get their best rates, especially when it results in your service removing me from LOWER RATES.