Prime Property Management
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Avoid Prime at all costs.
My entire experience with Prime, across numerous managers and staff who I have always been fair and courteous with, has been atrocious. Near impossible to get a prompt reply or speak to someone, if you ask clear and fair questions you are lucky to receive 20% of it answered or responded to - that is, if they respond. They haven’t fixed a front door locking mechanism to my flats that has been broken for almost a year (I’ve lost count now) for which I’ve sent numerous emails with video evidence. The manager couldn’t/wouldn’t tell me when contractors came or were coming but said he’d come himself after stating that contractors came and found no issues. Expectedly, he hasn’t made any further contact months later and nothing has been done, putting all our security at risk. They also made a shamefully inaccurate attempted request for service charge for the 2023 tax year - where a dozen or so residences (which I was among) were being asked to pay a share of an overcharge well above £10,000 for ‘electricity costs’ which they *still* haven’t clarified or apologised for. I can evidence contact I made last year to which no response was made despite follow up despite promises being made by one woman on the phone who was at least polite. The turn over of managers has seen 3 in 2 years, all who have not got a clue. No accountability or genuine engagement with residents, nor attentiveness to our issues. Now they’re asking for extra money from me despite receipt of payment emails less than a month ago and no update regarding this tax years’ service charge despite promises and follow up last year. They use a separate email that goes to junk to try and sting you with administrative charges. Trustpilot unfortunately does not allow me to give 0 stars. I am genuinely bewildered as to whether any of the positive reviews of Prime are genuine, given everyone else I’ve spoken to where I live has had a bad experience and recognises Prime’s inability to communicate or give accurate accounts. This company is sadly another in a list of dodgy predatory management companies who evade accountability and their responsibilities, with profit their only consideration. They will hope their persistent incompetence leads residents to just give up trying to resolve issues then ask you to foot the bill for a severely lacking service. If you are a group of residents where Prime ‘manages’ property, I advise using your rights to get in another and hope they are better.