i patel

Jun 23, 2025

I'm writing to express my extreme…

I'm writing to express my extreme frustration and disappointment with Tomato Energy, my current energy supplier. Despite numerous attempts to resolve the issues, I've been met with incompetence and a lack of urgency. The problems I'm experiencing affect three properties, and they include: 1. Delayed bills: I've not received timely bills, making it challenging for me to manage my finances. This has resulted in uncertainty and stress, as I'm unable to accurately plan my expenses. I've had to make assumptions about my energy usage and costs, which has led to budgeting difficulties. 2. Unrefunded payments: I've been waiting for years for refunds that are owed to me, and it's unacceptable that Tomato Energy can't seem to process these payments. I've repeatedly contacted their customer service team, providing all necessary documentation and information, but the issue remains unresolved. This lack of refund has caused me significant financial hardship, as I've been unable to utilize these funds for other essential expenses. 3. Meter issues: I've had issues with meter installation, and Tomato Energy has failed to resolve these problems despite my repeated requests. This has led to inaccurate billing and further financial stress. I've had to spend additional time and effort to rectify these issues, which has been frustrating and demotivating. Furthermore, I'm also experiencing issues with export charges. Tomato Energy is not paying these charges promptly, and it's taking years to resolve these issues. This lack of payment is causing me significant financial hardship, as I'm unable to benefit from the energy I've generated and exported to the grid. I've tried to deal with Tomato Energy's customer service team, but they've been unhelpful and unresponsive. I've contacted them multiple times, via phone and email, but my issues remain unresolved. In contrast, British Gas has always been more efficient and easier to deal with. It's clear that Tomato Energy is not capable of managing their customers' accounts effectively. Given the significant distress and financial hardship caused by Tomato Energy's failures, I believe I should be compensated for the losses I've incurred. Had I not been tied to Tomato Energy, I could have invested my money elsewhere and earned returns. The prolonged delays and lack of resolution have resulted in substantial opportunity costs and financial losses. I've kept detailed records of all my interactions with Tomato Energy, including dates, times, and details of conversations. I've also documented all correspondence, including emails and letters. I'm willing to provide this documentation to support my complaint. I urge you to investigate this matter and take necessary actions to resolve the issues I'm experiencing. I'm extremely dissatisfied with the service I'm receiving from Tomato Energy, and I hope that your intervention will bring about a swift resolution. Thank you for your attention to this matter. I look forward to hearing from you soon.