CR
Cruise1st
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Bad customer services
Sales was very good when we first booked and paid our deposited. On checking our confirmation there was no baggage allowance for our return flight and the post cruise hotel was not suitable. These needed to be amended. We emailed Grace but got no reply . Rang customer services and they would pass the message on to Grace . Still no reply. Emailed amendments. Still no reply. After 4 months and sending lots of emails still no phone call or emails. Grace just ignores all correspondence, customer services just pass the book. After threatening to contact ABTA I finally got a phone call . This is the worst cruise company I have ever dealt with.