RE
REM-Fit
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Waited a month for my pillows
I purchased two REM-Fit 500 pillows, and during checkout, there was a small notice on the final page indicating potential delays of up to 14 days. Although I was not in a rush, and the pillows seemed in stock (it was not a back order), I assumed 'up to 14 days' was just a precaution. However, it took nearly a month for them to ship the pillows to me finally. My frustration lies not in the delay but in the lack of communication from the company. A simple apology for the unexpected wait would have sufficed. Instead, they relied on automated replies to my queries. Pillows are ok. Marginally better than my old IKEA memory foam ones. The cooling effect is not that present.