RIGHTIO
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In the first instance
In the first instance, we were changing an older gas double oven for a new electric oven. When I read the adverts that Rightio had placed in our local community magazine, I thought they looked to be perfect for the job we needed done. However, when I called and tried to explain the job requirements, the people that I talked to seemed to have difficulty in understanding what I was saying. I was telling them that the hob was not in the same place as the double oven and it had it's own gas connection and electrical connection. What I wanted was a gas safe engineer to disconnect and cap the gas supply to the ovens. I eventually got through to someone and managed to get an appointment. I explained that it had to be after 9am as i had school runs before that for my two grandsons. The so called engineer arrived at 8am. Fortunately, my wife was up and could deal with it. On my return, my wife informed me that he was there for less than 15 minutes. However, he had apparently completed the work. As the capping was complete, I called back and and tried to arrange for an electrical engineer to replace the ovens. After a protracted conversation regarding the level of power that the new ovens are rated at, some electric rewiring may be required. The gent put me on hold so he could talk to the engineers. after along pause he returned and said that he would call back later. After a 5 hour wait I received a text stating that they would have to cancel the job. No explanation whatsoever. I contacted several local electricians, I found one that agreed to come round to view the job. when he removed the cupboard drawers he informed us that he could smell gas. He used a leak detection and showed us a picture of the bubbles caused by the leak. The gas main was shut off to prevent any further leakage. I called Rightio to inform them about the leak. when i talked to someone to explain the situation the call was cut off. As the call was cut off the electrician found a different number and got through. After a long conversation with them he managed to convince them that it needed immediate attention. They replied that they would put in an appointment the following day. He insisted that as the gas had to be shut off, this elderly couple had no central heating and it was very cold. They eventually called another engineer who would be there by 8pm. He did come as stated and investigated the leak and replaced the cap and tested the system. At least he seemed to be more professional than the previous chap. The first engineer came on the 14th and the leak wasn't found until the 19th. We were very fortunate that is was a relatively small leak and was found before a large build up formed. What is most surprising is the company did not seem to be concerned in the least about the fact that there was a leak. Or the fact that it could eventually result in explosion causing untold damage and loss of life or serious injury. If anyone is thinking about calling them, Please don't, the chaos and lack of urgency and the poor workmanship is not in keeping with their claims made in their advert of; work being guaranteed, highly experienced, fast response and flexible appointment times. None of which was apparent for this job.